Office Policies

I look forward to seeing you on your scheduled appointment date. My office may contact you a few days prior to your appointment to confirm the appointment date and time, pre-register standard information and remind you of the upcoming appointment. When checking-in, it may be necessary to obtain copies of insurance ID card(s) in order to bill your insurance company.

Office Hours

If you are a new patient, information may be sent to my office ahead of your appointment in an effort to streamline the check-in process.

Appointments & Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

Your appointment time is reserved specifically for you. In order to provide the best care to all of our patients, we kindly request that you give at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations with less than 24 hours' notice may be subject to a $50 cancellation fee.

• No-shows (missed appointments without notice) may result in a $75 no-show fee and could affect your ability to schedule future appointments.

We understand that emergencies happen, and we will make every effort to be flexible in those situations. Please contact our office as soon as possible if you need to make changes to your appointment.

To cancel or reschedule your appointment, please call us at 956-887-8898.

Thank you for your understanding and for respecting our time and that of our other patients.

Emergencies

Our office provides on-call service for emergencies. Call 956-887-8898 so that the physician on call can be contacted.

If you are experiencing a medical emergency, PLEASE CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.

Our office is not equipped to handle life-threatening emergencies. For urgent but non-emergency matters, please contact our office during regular business hours at 956-887-8898. After-hours calls will be returned on the next business day.

Payment

For your convenience, my office accepts cash, check, and the following methods of payment for co-payments, deductibles and services that are not covered by insurance:

• Visa
• MasterCard
• American Express
• Discover

Patient Forms

For convenience, office forms may be available to complete prior to your appointment and save time.

English - Patient Registration Forms.pdf

Spanish - Patient Registration Forms.pdf

Note: These files are in PDF format. If you do not have Adobe® Reader®, you can download it for free by clicking here.